Much has been writing about non-verbal communication. There is no denying the importance of how we communicate by non-verbal signals.
Non-verbal communication includes facial expressions, hand gestures, eye contact, posture, and physiological changes such as blushing, or shaking when we are nervous.
Physiological changes are mainly involuntary but we need to be aware of them, not only in ourselves but also in others, to ensure that we fully understand what is happening in our meetings with others.
How interested are we in what the speaker is saying, or are things may be getting too emotional. Is the conflict escalating?
Just like with verbal communication, presenting and adjusting appropriately to non-verbal communication depends on cultivating awareness of our own behaviour and that of others.
In our training sessions on 8 – 10 December 2016, we will be learning how to understand non-verbal communication accurately in presentations, in conflict resolution meetings and in negotiations.
Send an email to firstname.lastname@example.org for further details or visit our websiteConflict Resolution, Negotiation and Presentation Weekend Schools -8, 9 and 10 December 2017 or the contact form below