Verbal communication is important. How we communicate our message will determine how effective we are.
But it is equally important to consider how we receive messages from others.
When you receive verbal communication you should demonstrate active listening skills.
Active listening skills means that you are giving the speaker your attention by concentrating on what they are saying (for instance avoiding interrupting).
You will also be giving signals that you are listening (nodding your head), and responding appropriately with feedback.
In our training sessions on 8 – 10 December 2016, we will be learning how to use active listening skills in presentations, in conflict resolution meetings and in negotiations.
Send an email to firstname.lastname@example.org for further details or visit our click on the link Conflict Resolution, Negotiation and Presentation Weekend Schools -8, 9 and 10 December 2017 or fill in the contact form below