English for Telephoning

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In today’s world there are very few jobs that do not involve the daily use of the telephone – and due to globalization, the language used on the telephone in business contexts is increasingly English. Even for people with a high level of English, speaking on the telephone presents a particular set of difficulties, for example sound quality. Not able to see the body language of the person you are speaking to also makes telephone communication more problematic than a face-to-face conversation. However, by learning some of the conventions of the language of telephoning you can overcome some of these difficulties and develop your ability to hold efficient telephone conversations. 


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